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FAQS: Answers to frequently asked questions

Below, we share the most frequently asked questions when visiting our website and give you direct answers. Click on the one you are interested in and, if you have any other questions, please contact us!

We accept payment by credit card and Paypal.

We ship to all EU countries. We also ship to Andorra, Australia, Canada, Chile, Japan, Switzerland, United Arab Emirates, United Kingdom, United States and United States. Please consult delivery times in each case.

SHIPPING COSTS AND DELIVERY TIMES BY COUNTRY

Currently, the website only accepts orders for our products to be shipped to all countries of the European Union. We also ship to Andorra, Australia, Canada, Chile, United Arab Emirates , Japan, Switzerland, United Arab Emirates, United Kingdom, Turkey and United States. In case you need delivery to a different country, please write to info.en@bigstamping.com and tell us about your case.

Below are the shipping costs and delivery times for the countries for which our website serves orders.

All orders to United Kingdom will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: For shipments to this country, we are responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to the United States of America are free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges ranging from 27.95 euros to 42.50 euros will apply, depending on the products ordered.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: For shipments to this country, we are responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Ireland will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Canada will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges will apply, which can range from 27,95 euros to 42,50 euros depending on the products ordered.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: For shipments to this country, we are responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Australia will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges ranging from 27.95 euros to 42.50 euros will apply depending on the products ordered.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: For shipments to this country, we are responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Spain, within the peninsula area, will be free of charge for purchases over 100€. For orders of less than 100€, the basic shipping charge of €6.50 applies. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

The costs in Spain for purchases outside the peninsula will be free for purchases over 160€. For orders under 160€ , the costs are as follows: Balearic Islands (8,50€), Ceuta (14,95€), Melilla (14,95€), Canary Islands (15,95€). In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €6.50 for each of these items.

It will take between 7 and 15 (working) days to deliver your order. You will be able to check your order at any time by e-mail to estimate when it will arrive.

NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Germany will be free of charge for purchases over 190 Euro. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Andorra will be free for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Austria will be free of charge for purchases over 190 Euro. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Belgium will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Bulgaria will be free of charge for purchases over 190 Euro. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Cyprus will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Chile will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges ranging from 27,95 euros to 42,50 euros will be applied depending on the products ordered..

It will take between 7 and 15 (working) days to deliver your order.

NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Croatia will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 17.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Denmark will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to the United Arab Emirates will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges ranging from 27.95 euros to 42.50 euros will apply depending on the products ordered.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Slovenia will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Slovakia will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 17.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Estonia are free of charge for purchases over 190 Euro. For orders under 190 euros, an additional 17.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Finland will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 17.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to France will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Greece will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Hungary will be free of charge for purchases over 190 euros. Para pedidos inferiores a 190 euros, se cobrará un suplemento de 17,95 euros. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Italy will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Japan will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges ranging from 27.95 euros to 42.50 euros will apply depending on the products ordered.

It will take between 7 and 15 (working) days to deliver your order.

NOTE: For shipments to this country, we are responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).

All orders to Latvia will be free of charge for purchases over 190 euros. Para pedidos inferiores a 190 euros, se cobrará un suplemento de 17,95 euros. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Lithuania will be free of charge for purchases over 190 euros. Para pedidos inferiores a 190 euros, se cobrará un suplemento de 17,95 euros. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Luxembourg will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Malta will be free of charge for purchases over 190 Euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to the Netherlands (Holland) will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Portugal are free of charge for purchases over 100 euros. For orders under 100 euros, an additional 6.50 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

For Madeira, orders will be free of charge for purchases over €190 and the estimated delivery time for orders is 7 to 15 working days. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

We do not ship to the Azores. Please contact us by e-mail in case you need shipments to this area of Portugal.

All orders to Poland will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to the Czech Republic will be free of charge for purchases over 190 Euro. Para pedidos inferiores a 190 euros, se cobrará un suplemento de 17,95 euros. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Romania will be free of charge for purchases over 190 euros. For orders under 190 euros, a surcharge of 17.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Sweden will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Switzerland will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5,50€ for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

All orders to Turkey will be free of charge for purchases over 190 euros. For orders under 190 euros, an additional 15.95 euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5.50 for each of these items.

It will take between 7 and 15 (working) days to deliver your order.

General ordering information

You will be able to check your order at any time by e-mail to estimate when it will arrive.

Whenever you place an order, you will have to take into account if it is a weekend. If an order is placed on Friday, Saturday or Sunday, we will not be able to validate it until the following Monday. The same applies if the order is placed on public holidays or the eve of public holidays.

More Information

After placing your order we will send you an email with your order confirmation.

After checking that the payment has been made correctly, we will start manufacturing and preparing your order.

If you have any doubts about your design, you will receive a second email with a print proof for you to review and approve the design.

Finally, you will receive a third email with the invoice and the delivery date provided by the courier company.

Yes, the price always includes the corresponding VAT or tax.

Steps to follow if you want to return your order:

1- Send us an e-mail, within 15 days of placing your order, to info.en@bigstamping.com explaining the reason for the return, and stating the order number. Don’t forget to put ‘RETURN’ in the subject line.

2- Once we have processed your incident, we will ask you to send the product to the address we will provide you with so that we can check and review it. The cost of delivery shall be borne by the customer.

3- If the product is not in correct condition, we will refund your money or exchange it for another product depending on the type of return.

The ideal is to send vectorial designs in their native format, that is to say in the programme in which they were designed: AI, CDR, PDF etc… Otherwise send them in jpg, tif or png at the highest possible quality.

The image or design must not contain more than one colour. Neither shades nor gradients, it must be monochrome, it must be 100% ink or white.

The size shown on the kits and stamps is the size of the wood. Inside this size of wood you can make your stamp design in any size you want, as long as it fits inside. If you don’t know how to do it, we will adapt it for you once you have made your purchase.

It is difficult to calculate the number of impressions that come out as it depends on the size of the stamp and the shape of the design. But as a guideline, it could be that with a Super Kit, between 50 and 80 T-shirts can be produced.

It is difficult to calculate the number of impressions that come out as it depends on the size of the stamp and the shape of the design. But as a guideline it could be that with a Super Kit, you can get between 500 and 1500 prints. This ink is very efficient.

Unfortunately we cannot provide this service at the moment, what we can do is to adapt and prepare, within our possibilities, the design you send us, as long as we can work with it. 

When we receive your order, we will analyse your design, and if there is any kind of problem, we will contact you immediately and, between the 2 parties, we will try to resolve it in the best possible way.