FAQS: Frequently asked questions
Below, we share the most frequently asked questions when visiting our website and give you direct answers. For any other question, please contact us!
What form of payment do you have?
The accepted payment method is through credit card and Paypal.
What countries do you ship to?
We ship to United Kingdom, Spain, Andorra, France, Portugal, Belgium, Austria, Netherlands, Denmark, Ireland, Poland, Luxembourg, Sweden, Switzerland, Italy, Germany, Chile, United Arab Emirates, United States, Canada and Australia. Please consult delivery times in each case.
Shipping costs and delivery times by country
Currently, the website only accepts orders for our products to be shipped to United Kingdom, Spain, Andorra, France, Portugal, Belgium, Austria, Netherlands, Denmark, Ireland, Poland, Luxembourg, Sweden, Switzerland, Italy, Germany, Chile, United Arab Emirates, United States, Canada and Australia. If you require delivery to a different country, please write to info.en@bigstamping.com and let us know.
Below are the shipping costs and delivery times for the countries for which our website serves orders.
United Kingdom
All orders to the UK will be free of charge for purchases over 190€. For orders under 190€, an additional 14.99€ will apply. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7 to 10 (working) days to deliver your order.
Note: For this country, BigStamping is responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Spain
All orders to Spain, within the peninsula area, will be free for purchases over 100 €. For orders under 100 € the basic shipping charge of 5,95 € will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional charge of €5 for each of these items.
The shipping costs in Spain for orders outside the peninsula will be free for purchases over 160 €. For orders under 160 €, the costs are as follows: Balearic Islands (8€), Ceuta (14€), Melilla (14€), Canary Islands (15€). In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 14€ for each of these items.
It will take between 3 and 7 (working) days to deliver your order. You will be able to check your order at any time by email to estimate when it will arrive.
NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Andorra
All orders to Andorra will be free for purchases over 190 euros. For orders under 190 euros, an additional 14.99 euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7 to 10 (working) days to deliver your order.
France
All orders to France will be free for purchases over 190 euros. For orders under 190 euros, an additional 14.99 euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7 to 10 (working) days to deliver your order.
Germany
All orders to Germany will be free of charge for purchases over 190 Euros. For orders under 190 Euros, an additional 14.99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7 to 10 (working) days to deliver your order.
Austria
All orders to Austria will be free of charge for purchases over 190 euros. For orders under 190 Euro, an additional 14,99 Euro will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Greece
All orders to Greece will be free of charge for purchases over 190 euros. For orders under 190 Euro, an additional 14,99 Euro will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Portugal
All orders to Portugal will be free of charge for purchases over 100 euros. For orders under 100 euros, an additional 5,95 euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 4 and 8 (working) days to deliver your order.
For Madeira, orders will be free of charge for purchases over €190 and the estimated delivery time for orders is 8 to 10 working days. For orders under 190 euros, an additional 14.99 euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of €5 for each of these items.
We do not ship to the Azores Islands. Please contact us by email if you require delivery to this area of Portugal.
Belgium
All orders to Belgium will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Ireland
All orders to Ireland will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Malta
All orders to Malta will be free of charge for purchases over 190 Euros. For orders under €190, an additional €14.99 will apply. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5 euros for each of these items.
It will take 7 to 10 (working) days to deliver your order.
Cyprus
All orders to Cyprus will be free of charge for purchases over 190 Euros. For orders under 190 Euros, an additional 14.99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5 euros for each of these items.
It will take 7 to 10 (working) days to deliver your order.
Finland
All orders to Ireland will be free of charge for purchases over 190 Euros. For orders under 190 Euros, an additional 17 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5 euros for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Slovenia
All orders to Slovenia will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5 euros for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Poland
All orders to Poland will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Luxembourg
All orders to Luxembourg will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Sweden
All orders to Sweden will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14,99 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Switzerland
All orders to Switzerland will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 18 Euros will be applied. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take between 7 and 10 (working) days to deliver your order.
Italy
All orders to Italy will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14.99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7-10 working days to deliver your order.
Netherlands (Holland)
All orders to Netherlands (Holland) will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14.99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7-10 working days to deliver your order.
Denmark
All orders to Denmark will be free of charge for purchases over 190 euros. For orders under 190 Euros, an additional 14.99 Euros will be charged. In the case of purchasing a tensioner or a Gran Mega kit, there will be an additional cost of 5€ for each of these items.
It will take 7-10 working days to deliver your order.
United States of America
All orders to the United States of America will be free of charge for purchases over 280€. For orders under 280€, shipping charges ranging from 26 to 40 euros will apply depending on the products ordered.
It will take about 8 (working) days to deliver your order.
Note: For this country, BigStamping is responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Canada
All orders to Canada will be free of charge for purchases over 280€. For orders under 280€, shipping charges ranging from 26 to 40 euros will apply depending on the products ordered.
It will take about 8 (working) days to deliver your order.
Note: For this country, BigStamping is responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Chile
All orders to Chile will be free of charge for purchases over 280 euros. For orders under 280 euros, shipping charges will apply and can range from 26 to 40 euros depending on the products ordered.
It will take about 8 (working) days to deliver your order.
NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Australia
All orders to Australia will be free of charge for purchases over 280€. For orders under 280€, shipping charges ranging from 26 to 40 euros will apply depending on the products ordered.
It will take about 8 (working) days to deliver your order.
Note: For this country, BigStamping is responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
Japan
All orders to Japan will be free for purchases over 280 euros. For orders under 280 euros, shipping charges will be applied, which can range from 26 to 40 euros according to the products requested.
It will take about 8 (working) days to deliver your order.
Note: For this country, BigStamping is responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
United Arab Emirates
All orders to United Arab Emirates will be free for purchases over 280 euros. For orders under 280 euros, shipping charges will apply, which can range from 26 to 40 euros according to the products ordered.
It will take about 10 (working) days to deliver your order.
NOTE: We are not responsible for customs charges, duties and other taxes arising from special situations (free ports, etc.).
General information about orders
You can always check your order by email to estimate when it will arrive.
Whenever you make an order, you will have to take into account if it is a weekend, if an order is made on Friday, Saturday or Sunday we will not be able to validate it until the following Monday. The same happens if the order is made on holidays or on the eve of the same.
What is the process for tracking my order?
After placing your order we will send you an email with the order confirmation.
After checking that the payment has been made correctly, we will start to manufacture and prepare your order.
In case of doubt with your design, you will receive a second email with a proof print for you to review and approve the design.
Finally, you will receive a third email with the invoice and delivery date provided by the courier company.
Are taxes included in the price?
Yes, the price always includes the corresponding VAT or tax.
What is the return policy?
Steps to follow if you want to return your order
1- Write us an e-mail, within a maximum of 15 days from the date of placing your order, to info@bigstamping.com explaining the reason for the return, and reflecting the order number. Don’t forget to put “RETURN” in the subject line.
2- Once we process your request, we will ask you to send the product to the address that we will provide you to check and review it. The cost of the shipment will be paid by the customer.
3- If the product is not incorrect conditions we will proceed to refund your money or change to another product depending on the type of return.
How to send the designs?
The ideal is to send the vectorial designs, in their native format, that is to say in the program in which it has been designed: AI, CDR, PDF, etc… Otherwise send in jpg, tiff or png to the maximum possible quality.
The image or design should not contain more than one color. Neither shades nor gradients, it must be monochrome, it must be 100% ink or white.
Is the size that appears on the web site of the stamp or of the wood?
The size that appears in the Kits and stamps, is the one of the wood. Within this size of wood you can make the design of your stamp to the size that you want, whenever it fits inside. If you do not know how to do it, we will adapt it for you once you make your purchase.
How many prints do I have with a bottle of textile ink?
It is difficult to calculate the number of impressions you have because it depends on the size of the stamp and the shape of the design. However, as a guideline, with a Super Kit, between 50 and 80 T-shirts can be printed.
How many prints do I get with a paper ink bottle?
It is difficult to calculate the number of prints that come out as it depends on the size of the stamp and the shape of the design. But as a guideline, with a Kit Super, between 500 and 1500 prints can be made. This ink is very popular.
Can you design my logo for me?
Unfortunately we cannot provide this service at the moment, but we can adapt and prepare the file you send us within our possibilities. As long as we can work with it. When we receive your order, we analyze your design, and if there is any kind of problem we will contact you immediately and between the 2 parties we will try to solve it in the best way possible.
